I installed service capture 2 today, and it made my google chrome not work, and Internet Explorer 7 as well…

I thought my internet was down, just by chance, so I reset my router, that didn’t do the trick so I restarted the computer… and figured something was just messed up… I didn’t put 2 and 2 together to realize that it was WHEN I INSTALLED the software is when things stopped working…

After realizing that I uninstalled the software because I figured that may fix it, and that didn’t help either… at the same time I’m battling my laptop with no internet, I am battling not being able to print on another computer… I have no clue why… so I’m working through that… at the same time, the thing I need to print is an upgrade form from etrade which I need to fax in to try to get them to upgrade my account because they won’t let you apply for upgrades more than once in 90 days… so I had to call them, and get that worked out and plead my case for the upgrade… Then I needed to go online to get to salliemae to see how much left is on my school loans, and I couldn’t log into that, and after 3 times of trying to remember my username and password, they locked my account… so because I couldn’t get it unlocked without calling them, I called, and waited 15 minutes on hold, and had an Indian guy who was very scripted tell me my account was locked and that he could reset it to a one time password… I told him the reason I can’t remember my password is because they are so strict on their password rules…

I know that its for my own good, and my account protection, but I only have 3 or 4 passwords that I use that meet certain criteria for a good password… I think 3 or 4 is pretty good… so when a place locks me out for trying the different passwords after 3 times… it pisses me off! especially since I have to call them and wait on hold, then talk to a foreigner that is probably out sourced, that talks like a fucking robot because of the script he has to stay verbatim to…

Seriously SallieMae blows ass when it comes to support as well as password rules to log in, again, I realize that they are just trying to protect me, but when you can’t remember your password, you go to their forgot password, then they email you a link to change the password, and then when you try to change it, it tells you YOU CAN’T CHANGE IT TO ANY OF THE PAST FIVE PASSWORDS YOU’VE USED PREVIOUSLY!!!!! so then you have to make a new one up, that you happen to forget by the time you log in again, and have to go through the whole friggin process again!!!! seriously they should shoot themselves in the head for the head aches they cause…

So what do I do… I put the password on a sticky not and put it on my monitor (which from being an IT guy you hear about all the time) and that just kinda blows their security out of the water… they really piss me off… now they wont consolidate loans either which just adds to the crap load of stuff that is sort of piling on…

At least when I called etrade I only had to push 1 button to talk to someone instaed of 15… (“use your touch tone phone to put in your account number, if you do not know your account number press 1, use your phone to type in your social security number, then your phone number, then your username, then your password… if you are calling for technical support press 1, if your calling for a new account press two… to hear this menu again press #, or *, or to hang on the line press 0….) I’M SO SICK OF PHONE MENU’S THAT ARE ABSOLUTELY HORRIBLE, then after you put in all the information, they have to verify that you are you, and you have to pass a little quiz when you actually get someone on the phone… AGAIN, I UNDERSTAND ITS ALL FOR MY OWN GOOD, but I just want to be able to work, and get info when I need it, I want to be able to call my ISP and get support without dailing 15 numbers to talk to someone, then have them tell me they didnt recognize my number because of the way cell phone towers transmits numbers depending off what tower they bounce off ( I heard that somewhere… dunno if its true… but for one company I call it never recognizes my phone number, and then i have to enter it twice, then i get on the phone and they ask me it again… )

so anyway… service capture… lol

I think service capture turns on a proxy setting in IE and you have to shut it off… either that or I already had it on from some other project or environment setting… but because when i installed service capture it made stuff not work, I’m lead to believe it may have been that….

so go to tools > Internet Options > Connects Tab > in the bottom click on LAN Settings > UNCHECK ‘use a proxy server for your LAN…’

http://www.kevinlangdon.com/serviceCapture/images/ie_settings.jpg

sorry for the bitching… but it makes me feel better…